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Troubleshooting a declined credit card charge | If the credit card you use to pay for {% data variables.product.product_name %} is declined, you can take several steps to ensure that your payments go through and that you are not locked out of your account. | [/github/setting-up-and-managing-billing-and-payments-on-github/troubleshooting-a-declined-credit-card-charge /articles/what-do-i-do-if-my-card-is-declined/ /articles/troubleshooting-a-declined-credit-card-charge /github/setting-up-and-managing-billing-and-payments-on-github/managing-your-github-billing-settings/troubleshooting-a-declined-credit-card-charge] | [{free-pro-team *}] | how_to | [Troubleshooting] |
If your card is declined, we'll send you an email about why the payment was declined. You'll have a few days to resolve the problem before we try charging you again.
If your card has expired, you'll need to update your account's payment information. For more information, see "Adding or editing a payment method."
Some international banks place restrictions on international, e-commerce, and automatically recurring transactions. If you're having trouble making a payment with your international credit card, call your bank to see if there are any restrictions on your card.
We also support payments through PayPal. For more information, see "Adding or editing a payment method."
Your bank can provide additional information about declined payments if you specifically ask about the attempted transaction. If there are restrictions on your card and you need to call your bank, provide this information to your bank:
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Are you sure you want to delete this access key?
Are you sure you want to delete this access key?