docs/content/github/working-with-github-support/about-github-support.md

title	intro	redirect_from	versions	topics
About GitHub Support	{% data variables.contact.github_support %} can help you troubleshoot issues you run into while using {% data variables.product.prodname_dotcom %}.	[/articles/about-github-support]	[{free-pro-team *}]	[Jobs]

About {% data variables.contact.github_support %}

Support options vary depending on your {% data variables.product.prodname_dotcom_the_website %} product. If you have any paid product, you can contact {% data variables.contact.github_support %}, in English. Your account may also include {% data variables.contact.premium_support %}.

	{% data variables.product.prodname_gcf %}	Standard support	Premium support
{% data variables.product.prodname_free_user %}	X
{% data variables.product.prodname_pro %}	X	X
{% data variables.product.prodname_team %}	X	X
{% data variables.product.prodname_ghe_cloud %}	X	X	X
{% data variables.product.prodname_ghe_server %}	X	X	X

To see if there are currently any incidents affecting services on {% data variables.product.prodname_dotcom %}, or to subscribe and receive notifications of future status updates, visit {% data variables.product.prodname_dotcom %}'s Status Page.

Contacting {% data variables.contact.github_support %}

You can use the {% data variables.contact.community_support_forum %} to browse topics, ask questions, share solutions, and interact directly with {% data variables.contact.community_support %}.

To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the {% data variables.contact.contact_support_portal %}. If you are an administrator for {% data variables.product.prodname_ghe_server %} without a user account on {% data variables.product.prodname_dotcom_the_website %}, visit the {% data variables.contact.contact_enterprise_portal %}.

Granting {% data variables.contact.github_support %} temporary access to a private repository

If {% data variables.contact.github_support %} needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, {% data variables.contact.github_support %} will have access the repository for five days.

{% data variables.contact.github_support %} will never access your private repositories without your explicit consent. For more information, see the Terms of Service.